Please consult our F A Q. You can contact us via our contact form.
Alternatively you can contact the customer service team via phone or e-mail.
We strive to respond to all requests within 24 hours
- FAQ - HYPE YACHT
BOOKING AND TRIPS
How much is the ticket ?
The Hype Yacht experience is 8,500THB/person
How can we book ?
You can send us a message for booking or come to our office to pay the day before the cruising date to confirm your booking.Where is the Pier ?
Departure from :
Royal Phuket Marina
Hype Boat Club
unit MC1-5, 63 102, Koh Kaew,
Mueang Phuket, Phuket 83000Where is the Hype office ? Can we go without a booking ?
The hype office is located at :
Hype Boat Club
Royal Phuket Marina unit MC1-5, 63 102, Koh Kaew,
Mueang Phuket District, Phuket 83000Office Number: +66 2 430 4405
To go on Hype you need to Book via our website or come to our office to pay the day before the cruising date to confirm your booking.
We did not receive our booking confirmation, is our booking confirmed ?
Please contact our reservation to check on your booking status: rsvn@hype-boat-club.com
TRANSPORTATION
At what time will the taxi pick me up ?
You will receive an e-mail or a phone call one day before the cruise from 7 pm onwards once all bookings are final for the next day and we will provide you with the pickup timing of your taxi.Which area can the taxi pick me up from ?
The taxi can pick you up from any location in PhuketWhere can we park ?
You can park your car at the Royal Phuket Marina parking.GENERAL QUESTION
Are children allowed on board ? Can I go if I am pregnant ?
Children under the age of 6 years old are not allowed on board Hype yacht.
Our cruise is not recommended for Senior citizens over 70 years old and for pregnant women.
If anything wrong happens related to pregnancy or elderly health conditions, Hype Yacht cannot be held responsible.What is the Hype menu ? If I am vegetarian, can the food menu be adjusted to my diet restrictions ?
MENU COMING SOON
CANCELLATION POLICY
Who should I contact to cancel my booking ? Can I cancel or change the date of my booking ?
If you wish to cancel you booking please send an email to contact@hypeboatclub.con
Cancellation & No show Policy:
By HYPE YACHT:
If we cannot sail safely due to foul weather, Hype reserves the right to cancel the cruise.
Hype then offers to postpone your booking or get a full refund.By Client:
Any cancellation or change made less than 24 hours before the cruising date, there will be no refund.
Any cancellation made less than 72 hours before the cruising date, only 50% will be refundable.
For any other cases we will keep a 10% set up fee.
For a “No Show” 100% of the fee will be charged and there will be no refund.What can we do if the weather is really bad ?
Hype cannot control the weather.
Therefore only the captain is entitled to decide to cancel the cruise if no alternate itinerary is available and if the sea conditions are too dangerous to guarantee a safe cruise. - FAQ - HYPE BOAT
BOOKING AND TRIPS
How much is the ticket and what is included ?
The Hype Experience ticket price is 3,300 THB/person and includes: Excursion, Welcome cocktail, a Day Bed, Soft drinks, Buffet, Fresh fruits, Towel, Snorkeling gear, Insurance & life jacket
Where is the Pier ?
Departure from Ao Chalong Pier : Google Map
How can we book ?
You can book online here or come to our office to pay the day before the cruising date to confirm your booking.
Office address :
Where is the Hype office ? Can we go without book ?
Hype office is located at
3 Chalong, Mueang Phuket District, Phuket 83130
Office Number: (+66) 09 3957 6934 / (+66) 09 3921 5976To go on Hype you need to Book via our website or come to our office to pay the day before the cruising date to confirm your booking.
We did not receive our booking confirmation, is our booking confirmed ?
Please contact our reservation to check on your booking status: rsvn@hype-boat-club.com
TRANSPORTATION
At what time will the taxi pick me up ?
You will receive an e-mail or a phone call one day before the cruise from 7pm onwards once all bookings are final for the next day and we will provide you the pickup timing of your taxi.Which area can the taxi pick me up from ?
The taxi can pick you up from any location in PhuketHow much is the transportation ?
The cost of transportation is included in the price of the ticket.What type of transportation service does Hype offer ?
We offer round trip transfer by shared minivan
Where can we park ?
You can park you car at the Chalong Pier parking lot.GENERAL QUESTION
Are children allowed on board ? Can I go if I am pregnant ?
Yes Children are allowed.
Our cruise is not recommended for Senior citizens over 70 years old and for pregnant women.
If anything wrong happens related to pregnancy or elderly health conditions, Hype Boat Club cannot be held responsible.What is the Hype menu ? If I am vegetarian, can the food menu be adjusted to my diet restrictions ?
You can read our food menu and drink list here.
Yes if you mention you are vegetarian upon booking, we can order a special food selection from our caterer for you.CANCELLATION POLICY
Who should I contact to cancel my booking ? Can I cancel or change the date of my booking ?
If you wish to cancel your booking please send an email to rsvn@hypeboatclub.com
Cancellation & No show Policy:
By HYPE:
If we cannot sail safely due to foul weather, Hype reserves the right to cancel the cruise.
Hype then offers to postpone your booking or get a full refund.By Client:
Any cancellation or change made less than 24 hours before the cruising date, there will be no refund.
Any cancellation made less than 72 hours before the cruising date, only 50% will be refundable.
For any other cases we will keep a 10% set up fee.
For a “No Show” 100% of the fee will be charged and there will be no refund.What can we do if the weather is really bad ?
Hype cannot control the weather.
Therefore only the captain is entitled to decide to cancel the cruise if no alternate itinerary is available and if the sea conditions are too dangerous to guarantee a safe cruise.
HYPE BOAT CLUB CO., LTD
Royal Phuket Marina
Bat MC1-5, 63 102, Koh Kaew,
Mueang Phuket, Phuket 83000
