Please consult our F A Q. You can contact us via our contact form.
Alternatively you can contact the customer service team via phone or e-mail.
We strive to respond to all requests within 24 hours
- FAQ - HYPE YACHT
BOOKING AND TRIPS
How much is the ticket ?
The Hype Yacht experience is 8,500THB/person
How can we book ?
You can book online or send us a message for booking by email booking@hypeboatclub.com or visit our office to make the reservation and confirm your booking the day before your charter date. Please note that bookings are subject to availability.Where is the Pier ?
Departure from :
Royal Phuket Marina
Hype Boat Club
unit MC1-5, 63 102, Koh Kaew,
Mueang Phuket, Phuket 83000Where is the Hype office ? Can we go without a booking ?
The hype office is located at :
Hype Boat Club
Royal Phuket Marina unit MC1-5, 63 102, Koh Kaew,
Mueang Phuket District, Phuket 83000Office Number: +66 2 430 4405
To go on HYPE YACHT, you need to Book via our website or visit our office to make the reservation and confirm your booking the day before your charter date.
We did not receive our booking confirmation, is our booking confirmed ?
For inquiries about your booking status, please contact our reservation at booking@hypeboatclub.com
TRANSPORTATION
At what time will the taxi pick me up ?
If you book the transportation with HYPE YACHT. You will receive an email or a phone call one day before the cruise from 7 pm onwards. This will occur once all bookings for the following date are finalized, and we will provide you with the pickup timing of your taxi.
Which area can the taxi pick me up from ?
The taxi can pick you up from any location in Phuket
How much is the transportation?
Private Van round-trip for 1 up to 10 people, it costs 2,600 THB/van (Phuket area only)
What type of transportation service does HYPE offer?
We offer private transportation for pick-up and drop-off.
Where can we park ?
You can park your car at the Royal Phuket Marina’s car park.
GENERAL QUESTION
What are the rules onboard for safety?
For detailed information on the rules onboard, please find the rules here.
Are children allowed on board ? Can I go if I am pregnant ?
Children under the age of 6 years old are not permitted on board Hype yacht.
Our cruise is not recommended for senior citizens over the age of 70 years old or for pregnant women.
HYPE YACHT is not responsible for any accidents involving children, any health issues or incidents related to pregnancy or age-related conditions that may arise during the cruise.
What is the Hype menu ? If I am vegetarian, can the food menu be adjusted to my diet restrictions ?
You can check the food menu from this link: https://hypeboatclub.com/hypeyacht/
If you are vegetarian or have any allergies, please mention this when booking or contact our HYPE Reservation team via email booking@hypeboatclub.com at least 1 day prior to the charter date.
Is it possible to bring alcohol or food on board?
Bringing any food or beverage on board is prohibited.
We have a corkage fee of 1500 THB for wines, and 3000 THB for Champagne & Spirits.
CANCELLATION POLICY
Who should I contact to cancel my booking ? Can I cancel or change the date of my booking ?
If you wish to cancel your booking, please send an email to booking@hypeboatclub.com
Cancellation & No-show Policy:
By HYPE YACHT:
If we are unable to cruise safely due to adverse weather conditions, HYPE YACHT reserves the right to cancel the cruise. In such cases, we offer the option to either postpone your booking or receive a full refund.By Client:
– Any cancellation or change the date made less than 24 hours before the cruising date, there will be non-refundable.
– Any cancellation made less than 72 hours before the cruising date, only 50% will be refundable.
– Other cancellations, a 10% set up fee will be retained.
– No-Show, 100% of the fee will be charged and non-refundable.What can we do if the weather is really bad ?
HYPE YACHT cannot control the weather.
Therefore only the captain has the authority to cancel the cruise if no viable alternate itinerary and the sea conditions are deemed too dangerous for a safe journey.
- FAQ - HYPE CATAMARAN
BOOKING AND TRIPS
How much is the ticket ?
The Hype Experience ticket price is 4,500 THB/person (Adult) and 4,200 THB/ person (Child).
Includes: Excursion, Welcome Drink, Shared Day Bed, Soft drinks, Buffet, Fresh fruits, Towel, Snorkeling gear, Insurance & life jacket, Travel insurance.
How can we book ?
You can book online or send us a message for booking by email booking@hypeboatclub.com or visit our office to make the reservation and confirm your booking the day before your charter date. Please note that bookings are subject to availability.Where is the Pier ?
Departure from Ao Chalong Pier : Google Map
Where is the HYPE office ? Can we go without book ?
The HYPE office is located at :
Hype Boat Club
Royal Phuket Marina unit MC1-5, 63 102, Koh Kaew,
Mueang Phuket District, Phuket 83000Office Number: +66 2 430 4405
To go on HYPE CATAMARAN, you need to Book via our website or visit our office to make the reservation and confirm your booking the day before your charter date.
We did not receive our booking confirmation, is our booking confirmed ?
For inquiries about your booking status, please contact our reservation at booking@hypeboatclub.com
TRANSPORTATION
At what time will the taxi pick me up ?
If you book the transportation with HYPE YACHT. You will receive an email or a phone call one day before the cruise from 7 pm onwards. This will occur once all bookings for the following date are finalized, and we will provide you with the pickup timing of your taxi.
Which area can the taxi pick me up from ?
The taxi can pick you up from any location in PhuketHow much is the transportation ?
The cost of transportation is included in the price of the ticket.What type of transportation service does HYPE offer ?
We offer round-trip transfer by shared minivan
Where can we park ?
You can park your car at Chalong pier’s car park.
GENERAL QUESTION
Are children allowed on board ? Can I go if I am pregnant ?
Yes, Children are allowed. Parents must take full responsibility for their children during the trip.
Our cruise is not recommended for Senior citizens over 70 years old and for pregnant women.
HYPE CATAMARAN is not responsible for any accidents involving children, any health issues or incidents related to pregnancy or age-related conditions that may arise during the cruise.
What is the Hype menu ? If I am vegetarian, can the food menu be adjusted to my diet restrictions ?
You can check the food menu from this link: https://hypeboatclub.com/hypecatamaran/
If you are vegetarian or have any allergies, please mention this when booking or contact our HYPE Reservation team via email booking@hypeboatclub.com at least 1 day prior to the charter date.
Is it possible to bring alcohol or food on board?
Bringing any food or beverage on board is prohibited.
We have a corkage fee of 1500 THB for wines, and 3000 THB for Champagne & Spirits.
CANCELLATION POLICY
Who should I contact to cancel my booking ? Can I cancel or change the date of my booking ?
If you wish to cancel your booking, please send an email to booking@hypeboatclub.com
Cancellation & No-show Policy:
By HYPE CATAMARAN:
If we are unable to cruise safely due to adverse weather conditions, HYPE CATAMARAN reserves the right to cancel the cruise. In such cases, we offer the option to either postpone your booking or receive a full refund.By Client:
– Any cancellation or change the date made less than 24 hours before the cruising date, there will be non-refundable.
– Any cancellation made less than 72 hours before the cruising date, only 50% will be refundable.
– Other cancellations, a 10% set up fee will be retained.
– No-Show, 100% of the fee will be charged and non-refundable.What can we do if the weather is really bad ?
HYPE CATAMARAN cannot control the weather.
Therefore only the captain has the authority to cancel the cruise if no viable alternate itinerary and the sea conditions are deemed too dangerous for a safe journey.
- FAQ - HYPE ESCAPE
BOOKING AND TRIPS
How much is the ticket ?
LOW SEASON – PHI PHI ISLANDS
5,000 THB/ person (Adult) and 4,900 THB/ person (Children from 0-12 years old).
HIGH SEASON – SIMILAN ISLANDS
5,900 THB/ person (Adult) and 5,200 THB/ person (Children from 0-12 years old).
Includes: Excursion, welcome drink, free flow soft drinks, breakfast & premium lunch, fresh fruits, a beach towel, snorkeling gear, National Park fee, shuttle service, insurance & life jacket, travel insurance.
How can we book ?
You can book online or send us a message for booking by email booking@hypeboatclub.com or visit our office to make the reservation and confirm your booking the day before your charter date. Please note that bookings are subject to availability.
Where is the Pier ?
LOW SEASON – PHI PHI ISLANDS
Departure from Ao Chalong Pier : Google Map
HIGH SEASON – SIMILAN ISLANDS
Departure from Thap Lamu Pier: Google Map
Where is the HYPE office ? Can we go without a booking ?
The HYPE office is located at:
Hype Boat Club
Royal Phuket Marina unit MC1-5, 63 102, Koh Kaew,
Mueang Phuket District, Phuket 83000Office Number: +66 2 430 4405
To go on HYPE ESCAPE, you need to Book via our website or visit our office to make the reservation and confirm your booking the day before your charter date.
We did not receive our booking confirmation, is our booking confirmed ?
For inquiries about your booking status, please contact our reservation at booking@hypeboatclub.com
TRANSPORTATION
At what time will the taxi pick me up ?
You will receive an email or a phone call one day before the cruise from 7 pm onwards. This will occur once all bookings for the following date are finalized, and we will provide you with the pickup timing of your taxi.Which area can the taxi pick me up from ?
The taxi can pick you up from any location in PhuketHow much is the transportation ?
The cost of transportation is included in the price of the ticket.What type of transportation service does HYPE offer ?
We offer round-trip transfer by shared minivan
Where can we park ?
You can park your car at Chalong pier’s car park in low season and Thap Lamu’s car park in high season.
GENERAL QUESTION
Are children allowed on board ? Can I go if I am pregnant ?
Yes, Children are allowed. Parents must take full responsibility for their children during the trip.
Our cruise is not recommended for Senior citizens over 70 years old and for pregnant women.
HYPE ESCAPE is not responsible for any accidents involving children, any health issues or incidents related to pregnancy or age-related conditions that may arise during the cruise.
What is the HYPE menu ? If am vegetarian, can the food menu be adjusted to my diet restrictions ?
You can check the food menu from this link : https://hypeboatclub.com/hype-escape/
If you are vegetarian or have any allergies, please mention this when booking or contact our HYPE Reservation team via email booking@hypeboatclub.com at least 1 day prior to the charter date.
Is it possible to bring alcohol or food on board?
Bringing any food or beverage on board is prohibited.
We have a corkage fee of 1500 THB for wines, and 3000 THB for Champagne & Spirits.
CANCELLATION POLICY
Who should I contact to cancel my booking ? Can I cancel or change the date of my booking ?
If you wish to cancel your booking, please send an email to booking@hypeboatclub.com
Cancellation & No-show Policy:
By HYPE ESCAPE:
If we are unable to cruise safely due to adverse weather conditions, HYPE ESCAPE reserves the right to cancel the cruise. In such cases, we offer the option to either postpone your booking or receive a full refund.By Client:
– Any cancellation or change the date made less than 24 hours before the cruising date, there will be non-refundable.
– Any cancellation made less than 72 hours before the cruising date, only 50% will be refundable.
– Other cancellations, a 10% set up fee will be retained.
– No-Show, 100% of the fee will be charged and non-refundable.What can we do if the weather is really bad ?
HYPE ESCAPE cannot control the weather.
Therefore only the captain has the authority to cancel the cruise if no viable alternate itinerary and the sea conditions are deemed too dangerous for a safe journey.
HYPE BOAT CLUB CO., LTD
Royal Phuket Marina
Bat MC1-5, 63 102, Koh Kaew,
Mueang Phuket, Phuket 83000
