HYPE
DEPARTURE

AO CHALONG PIER

After making your reservation, come to Chalong Pier on the day of your booking.

Ao Chalong Pier
Mueang Phuket district, Phuket 83130

Please consult our F A Q. You can contact us via our contact form.
Alternatively you can contact the customer service team via phone or e-mail.
We strive to respond to all requests within 24 hours

BOOKING AND TRIPS

How much is the ticket and what is included ?

The Hype Experience ticket price is 3,300 THB/person and includes: Excursion, Welcome cocktail, a Day Bed, Soft drinks, Buffet, Fresh fruits, Towel, Snorkeling gear, Insurance & life jacket

Where is the Pier ?

Departure from Ao Chalong Pier : Google Map

How can we book ?

You can book online on the website by pay pal or credit card (Visa and Mastercard) or come to our office to pay the day before the cruising date to confirm your booking.

Where is the Hype office ? Can we go without book ?

Hype office is located at 48/48,moo 4, Soi Madsayid, Viset Road. Rawai, Muang Phuket, Phuket 83130, Thailand
Office Number: (+66) 09 3957 6934 / (+66) 09 3921 5976

To go on Hype you need to Book via our website or come to our office to pay the day before the cruising date to confirm your booking.

We did not receive our booking confirmation, is our booking confirmed ?

Please contact our reservation to check on your booking status: rsvn@hype-boat-club.com

TRANSPORTATION

At what time will the taxi pick me up ?

You will receive an e-mail or a phone call one day before the cruise from 7pm onwards once all bookings are final for the next day and we will provide you the pickup timing of your taxi.

Which area can the taxi pick me up from ?

The taxi can pick you up from any location in Phuket

How much is the transportation ?

The cost is 400 THB per person round trip.

What type of transportation service does Hype offer ?

We offer round trip transfer by shared minivan

Where can we park ?

You can park you car at the Chalong Pier parking lot.

GENERAL QUESTION

Are children allowed on board ? Can I go if I am pregnant ?

Yes Children are allowed.
Our cruise is not recommended for Senior citizens over 70 years old and for pregnant women.
If anything wrong happens related to pregnancy or elderly health conditions, Hype Boat Club cannot be held responsible.

What is the Hype menu ? If I am vegetarian, can the food menu be adjusted to my diet restrictions ?

You can read our food menu and drink list here.
Yes if you mention you are vegetarian upon booking, we can order a special food selection from our caterer for you.

CANCELATION POLICY

Who should I contact to cancel my booking ? Can I cancel or change the date of my booking ?

If you wish to cancel you booking please send an email to rsvn@hype-boat-club.com

Cancellation & No show Policy:

By HYPE:
If we cannot sail safely due to foul weather, Hype reserves the right to cancel the cruise.
Hype then offers to postpone your booking or get a full refund.

By Client:
Any cancellation or change made less than 24 hours before the cruising date, there will be no refund.
Any cancellation made less than 72 hours before the cruising date, only 50% will be refundable.
For any other cases we will keep a 10% set up fee.
For a “No Show” 100% of the fee will be charged and there will be no refund.

What can we do if the weather is really bad ?

Hype cannot control the weather.
Therefore only the captain is entitled to decide to cancel the cruise if no alternate itinerary is available and if the sea conditions are too dangerous to guarantee a safe cruise.

#HYPEBOATCLUB

HYPE BOAT CLUB CO., LTD

82/41 Moo. 4 Patak Road,
Rawai, Phuket 83130

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